| 000 | 00625cam a2200205ua 4500 | ||
|---|---|---|---|
| 001 | 5133 | ||
| 008 | 180105n2013 ii |||gr||||Z||||||eng | ||
| 020 | _a9788131791530 | ||
| 040 | _aIN-GwRGU | ||
| 082 | _a658.812 | ||
| 100 |
_aAnton, Jon, _eAuthor. |
||
| 245 |
_aCustomer relationship management : _bThe bottom line to optimizing your ROI / _cby Jon Anton and others . |
||
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _bPearson _c2013 |
||
| 300 |
_axvi; 263p.: _c23 cm.+ _e658.812. |
||
| 650 | _aCustomer relationship | ||
| 700 |
_aPetouhoff, Natelie L., _eAuthor. |
||
| 700 |
_aKalia, Shalini, _eAuthor. |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c4977 _d4977 |
||