000 00648cam a2200205ua 4500
001 3107
008 130319n2009 ii |||gr||||Z||||||eng
020 _a9780070615663
040 _aIN-GwRGU
082 _a658.8
100 1 _aFitzsimmons, James A. ,
_eAuthor.
245 0 0 _aServices Management :
_bOperations, Strategy, Information Technology /
_cBy James A. Fitzsimmons And Mona J. Fitzsimmons .
250 _a5th ed.
260 _aNew Delhi
_bTata Mc Graw Hill
_c2009
300 _axiv,605p.:
_c25cm.
650 _aServices Management :
650 _aBusiness Administration
700 0 _aFitzsimmons, Mona J.,0
_eAuthor.
942 _2ddc
_cBK
999 _c2957
_d2957