000 00540cam a2200193ua 4500
001 1873
008 210303n2004 ii |||gr||||Z||||||eng
020 _a0070598487
040 _aIN-GwRGU
041 _aeng
082 _a658.4013
100 _aCrosby, Philip B.,
_eAuthor.
245 _aQuality Without tears :
_bThe arts of Hassle -Free Management /
_cBy Philip B. Crosby .
250 _a1st ed.
260 _aNew Delhi
_bTata Mc Graw Hill
_c2004
300 _axv; 205p.:
_c22 cm`.
650 _aQuality Without Rears
942 _2ddc
_cBK
999 _c1832
_d1832