| 000 | 00600cam a2200193ua 4500 | ||
|---|---|---|---|
| 001 | 1845 | ||
| 008 | 120616n2000 ii |||gr||||Z||||||eng | ||
| 020 | _a0333934091 | ||
| 040 | _aIN-GwRGU | ||
| 082 | _a658.4013 | ||
| 100 | 1 |
_aRaghavanchari, M., _eAuthor. |
|
| 245 | 0 | 0 |
_aDelevering Service Quality : _bMAnagerial Challenges for the 21st Century / _cBy M. Raghavanchari and K.V. Ramani . |
| 250 | _a1st ed. | ||
| 260 |
_aNew Delhi _bMACMILLAN INDIA LIMITED _c2000 |
||
| 300 |
_axii;651p.: _c24 cm. |
||
| 650 | _aDelevering Service Quality | ||
| 700 | 1 |
_aRamani, K.V. ,1 _eAuthor. |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c1804 _d1804 |
||