000			00697cam a2200217ua 4500
001			1555
008			200107n2011 ii |||gr||||Z||||||eng
020			_a9780070700994
040			_aIN-GwRGU
082			_a658.8
100			_a Zeithaml,.Valarie A. ,. _eAuthor.,
245			_aServices Marketing : : _bIntegrating Customer Focus Across The Firm / / _cby Valarie A. Zeithaml and Others . .
250			_a5th ed. / / _b2nd Reprint.
260			_aNew Delhi: _bTata Mc Graw Hill, _c2011.
300			_axxvi; 788p.: _c22cm.
650			_aServices Marketing
700			_aBitner, Marry Jo, _eAuthor.
700			_aGremler, Dwayne D., _eAuthor.
700			_aPandit, Ajay, _eAuthor.
942			_2ddc _cBK
999			_c1521 _d1521