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1.
Customer Relationship Management By Roger J. Baran, Robert J. Galka & Daniel P. Strunk by
Edition: 1st ed.
Material type: Text Text; Audience: General;
Publication details: New Delhi Cengage Learning 2009
Availability: Items available for loan: RGU Central Library (1)Call number: 658.812 | BAR.

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2.
Customer Relationship Management/ by Roger J Baran, Robert J Galka & Daniel P Strunk. by
Edition: 4th Ind reprint.
Material type: Text Text; Audience: General;
Publication details: New Delhi Cengage Learning 2011
Availability: Items available for loan: RGU Central Library (1)Call number: 658.812 | BAR.

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