TY  - BOOK
AU  - Zeithaml ,Valarie A,.
AU  - Pandit ,Ajay,1
TI  - Services marketing  :: integrating customer focus across the firm / 
SN  - 9781259026812
U1  - 658.8 
PY  - 2014///
CY  - New Delhi
PB  - Mcgraw hill.
KW  - markeing
ER  -