Zeithaml , Valarie A,. <br/><br/>
Services marketing  : :  integrating customer focus across the firm / / 
by Valarie A Zeithaml & etal. 
 - 6th ed. 
 - New Delhi:  Mcgraw hill.,  2014. 
 - 711p.:  23.4 cm. 
<br/><br/><label>ISBN: </label>9781259026812 
<br/><br/><label>Subjects--Topical Terms: </label><br/>markeing
<br/><br/><label>Dewey Class. No.: </label>658.8