Besterfield, Dale H.,. <br/><br/>
Total quality management/ 
by Dale H. Besterfield & etal. 
 - 3rd ed. /  /  rev. ed. 
 - New Delhi  Pearson  2013 
 - 558p.:  20 cm. 
<br/><br/><label>ISBN: </label>9788131732274 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Dewey Class. No.: </label>658.562