Anton, Jon, <br/><br/>
Customer relationship management :   The bottom line to optimizing your ROI /  
by Jon Anton and others .  
 - 2nd ed. 
 - New Delhi  Pearson  2013 
 - xvi; 263p.:  23 cm.+  658.812. 
<br/><br/><label>ISBN: </label>9788131791530 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship
<br/><br/><label>Dewey Class. No.: </label>658.812