TY  - BOOK
AU  - Shanmugasundaram, S.,.
TI  - Customer Relationship Management :: Modern Trends And Perspectives / 
SN  - 9788120333260
U1  - 658.812 
PY  - 2010///
CY  - New Delhi
PB  - Prentice Hall
KW  - Customer Relationship Management
KW  - Business Administration
ER  -