TY  - BOOK
AU  - Dyche, Jill,
TI  - The CRM Handbook : : A Business Guide To Customer Relationship Management / 
SN  - 8178085682
U1  - 658 
PY  - 2013///
CY  - New Delhi
PB  - Pearson
KW  - General management
KW  - Business Administration
ER  -