Dyche, Jill, <br/><br/>
The CRM Handbook :   A Business Guide To Customer Relationship Management /  
By Jill Dyche .  
 - 1st ed. 
 - New Delhi:  Pearson,  2013. 
 - xxiv,307p.:  24cm. 
<br/><br/><label>ISBN: </label>8178085682 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General management<br/>Business Administration
<br/><br/><label>Dewey Class. No.: </label>658