Glynn, William J., <br/><br/>
Understanding Services Management :   Integrating Marketing, Organisational Behaviour, Operations And Human Resource Management /  
By William J. Glynn And James G. Barnes .  
 - 1st ed. 
 - New Delhi:  PHI Private Limited,  2007. 
 - xxvi,485p:  24cm. 
<br/><br/><label>ISBN: </label>9788120329355 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Understanding Services Management : <br/>Business Administration
<br/><br/><label>Dewey Class. No.: </label>658.8