TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons, Mona J.,0 
TI  - Services Management : : Operations, Strategy, Information Technology / 
SN  - 9780070615663
U1  - 658.8 
PY  - 2009///
CY  - New Delhi
PB  - Tata Mc Graw Hill
KW  - Services Management :
KW  - Business Administration
ER  -