Fitzsimmons, James A. , <br/><br/>
Services Management :   Operations, Strategy, Information Technology /  
By James A. Fitzsimmons And Mona J. Fitzsimmons .  
 - 5th ed. 
 - New Delhi  Tata Mc Graw Hill  2009 
 - xiv,605p.:  25cm. 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services Management : <br/>Business Administration
<br/><br/><label>Dewey Class. No.: </label>658.8