Baran, Roger J., <br/><br/>
Customer Relationship Management 
By Roger J. Baran, Robert J. Galka & Daniel P. Strunk 
 - 1st ed. 
 - New Delhi  Cengage Learning  2009 
 - 308p.:  24cm. 
<br/><br/><label>ISBN: </label>9788131505182 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship Management<br/>Business Administration
<br/><br/><label>Dewey Class. No.: </label>658.812