TY  - BOOK
AU  - Metters,Richard,.
AU  - King Metters,Kathryn
AU  - Pullman,Madeleine
AU  - Walton,Steve,1
TI  - Service Operations Management
SN  - 9788131501603
U1  - 658.5 
PY  - 2008///
CY  - New Delhi
PB  - Cengage Learning
KW  - Service Operations Management
KW  - Business Administration
ER  -