TY  - BOOK
AU  - Crosby, Philip B.,
TI  - Quality Without tears : : The arts of Hassle -Free Management / 
SN  - 0070598487
U1  - 658.4013 
PY  - 2004///
CY  - New Delhi
PB  - Tata Mc Graw Hill
KW  - Quality Without Rears
ER  -