Crosby, Philip B., <br/><br/>
Quality Without tears :   The arts of Hassle -Free Management /  
By Philip B. Crosby .  
 - 1st ed. 
 - New Delhi  Tata Mc Graw Hill  2004 
 - xv; 205p.:  22 cm`. 
<br/><br/><label>ISBN: </label>0070598487 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Without Rears
<br/><br/><label>Dewey Class. No.: </label>658.4013