TY  - BOOK
AU  - Raghavanchari,M.
AU  - Ramani,K.V.,1
TI  - Delevering Service Quality : : MAnagerial Challenges for the 21st Century / 
SN  - 0333934091
U1  - 658.4013 
PY  - 2000///
CY  - New Delhi
PB  - MACMILLAN INDIA LIMITED
KW  - Delevering Service Quality
ER  -