Raghavanchari, M., <br/><br/>
Delevering Service Quality :   MAnagerial Challenges for the 21st Century /  
By M. Raghavanchari and K.V. Ramani .  
 - 1st ed. 
 - New Delhi  MACMILLAN INDIA LIMITED  2000 
 - xii;651p.:  24 cm. 
<br/><br/><label>ISBN: </label>0333934091 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Delevering Service Quality
<br/><br/><label>Dewey Class. No.: </label>658.4013