TY  - BOOK
AU  - Besterfield, Dale H.,.
AU  - Besterfield-Michna, Carol ,
AU  - Besterfield,Glen H.
AU  - Besterfield-Sacre,Mary,1
TI  - Total Quality Management
SN  - 9788120328839
U1  - 658.4013 
PY  - 2008///
PY  - 2012///
CY  - New Delhi, New Delhi
PB  - Prentice Hall, Pearson
KW  - Total Quality Management
ER  -