Besterfield, Dale H.,. <br/><br/>
Total Quality Management/ 
By Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield and Mary Besterfield-Sacre. 
 - 3rd ed. 
 - New Delhi:  New Delhi  Prentice Hall,  Pearson  2008.  2012. 
 - xi;640p.:  xxi;558p.:  24 cm. 
<br/><br/><label>ISBN: </label>9788120328839 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.4013