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Delevering Service Quality : MAnagerial Challenges for the 21st Century /

Raghavanchari, M.,

Delevering Service Quality : MAnagerial Challenges for the 21st Century / By M. Raghavanchari and K.V. Ramani . - 1st ed. - New Delhi MACMILLAN INDIA LIMITED 2000 - xii;651p.: 24 cm.

ISBN: 0333934091

Subjects--Topical Terms:
Delevering Service Quality

Dewey Class. No.: 658.4013

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